TERMS AND CONDITIONS

By booking accommodation and/or events at Yangaro, you and your fellow guests (collectively referred to as "you") are legally bound by these terms and conditions.

1. Making reservations at Yangaro

1.1. You will be quoted the accommodation or event fee ("Fee") and the damage bond amount ("Damage Bond") upon request.

1.2. To reserve accommodation or event spaces at Yangaro, payment of the Initial Fee Deposit must be received within 2 days of making your booking, or the booking may be cancelled.

Initial Fee Deposit (50% of the Fee)
When: Within 2 days of making your booking (at the time of booking if booking online)
How: Card (online bookings), or EFT or card via secure payment link

Balance of the Fee
When: 7 days before your stay
How: EFT or card via secure payment link

Damage Bond
When: Before check-in
How: Pre-authorisation on your nominated card

1.3. If you book online, the Initial Fee Deposit is required by card payment at the time of booking. To book and pay by EFT, please call our team. Otherwise, the Initial Fee Deposit and the Balance of the Fee are payable by EFT to the following bank account, or by card via a secure payment gateway link provided by Yangaro:

Name: Yangaro
BSB: 063010
Acct: 13957679
Ref: res no.

1.4. Damage Bond pre-authorisation. Before check-in, you must nominate a valid credit or debit card. Yangaro will place a pre-authorisation (a temporary hold) on that card for the amount of the Damage Bond. The held amount is not charged unless clause 4.4 applies.

1.5. Check-in will not proceed until the Damage Bond pre-authorisation has been successfully obtained. If the pre-authorisation is declined, you must provide an alternative card before your stay can commence.

2. Check-in and check-out

2.1. Accommodation bookings are made and calculated based on Yangaro's standard check-in and check-out times. Unless otherwise agreed by Yangaro:

2.1.1. check-in time is no earlier than 3pm and no later than 6pm; and

2.1.2. check-out time is no later than 10am.

2.2. Additional accommodation charges apply in the following instances:

2.2.1. check-in requested earlier than 3pm (subject to availability), where the additional charge will be discussed with you when the request is made; and

2.2.2. check-out later than 10am, which may be charged at $100 (inc GST) per hour. Late check-out requests are subject to availability of the accommodation.

2.3. If you expect to arrive after 6pm, you must contact Yangaro in advance so that check-in can be arranged.

3. Your stay at Yangaro

3.1. All guests who are part of your booking must be listed by name to Yangaro staff at least 24 hours before your stay.

3.2. Yangaro is part of a private gated community. Only guests approved by Yangaro may enter Yangaro's property during your stay. Any additional people who would like to visit Yangaro's property must have prior approval from Yangaro.

3.3. During your stay, you may only access the villa(s) or event space that your group has booked. You must not, under any circumstances, enter any villas, event spaces or buildings in the private gated community that are not part of your group's booking.

3.4. Each villa at Yangaro has a specific maximum occupancy, which must not be exceeded.

3.5. Guests in other villas have the right to peaceful and quiet enjoyment of their villa. For that reason, you must avoid generating excessive noise and must not engage in disruptive behaviour.

3.6. Fireworks are strictly prohibited.

3.7. Clauses 3.1 to 3.6 are key terms of this Agreement. Failure to comply with those clauses may result in, amongst other things:

3.7.1. immediate cancellation of your stay at Yangaro without refund;

3.7.2. a demand for you to vacate; and/or

3.7.3. potential prosecution.

3.8. Children must be supervised at all times and must not enter any prohibited areas, including but not limited to the Clubhouse.

4. Treatment of property

4.1. Any damage to, or theft of, Yangaro property or property within the gated community caused by you or your guests must be remedied at your cost.

4.2. You must not install any pop-ups, marquees or event furniture without the prior written consent of Yangaro.

4.3. The lawns, gardens and facilities of Yangaro and the gated community are of a high standard. You must not take any vehicles onto the lawns or gardens at any time. In accordance with clause 4.1, any damage to the lawns, gardens or facilities caused by you or your guests must be remedied at your cost.

4.4. After check-out, Yangaro will inspect your accommodation or event space. Provided it is in a condition reasonably similar to when your stay commenced (fair wear and tear excepted), Yangaro will release the Damage Bond pre-authorisation within 7 business days of check-out. Your card provider may take additional time to make the released funds available to you. However, in the event of any:

4.4.1. breakages, damage or loss to Yangaro's property or to property within the gated community, Yangaro will notify you of a reasonable estimate of the cost to remedy it and seek to recover that amount from you; or

4.4.2. excessive cleaning, stain removal and/or rubbish removal being required, professional services will be engaged and charged to you.

4.5. You authorise Yangaro to charge all or part of the Damage Bond pre-authorisation to your nominated card to cover any claim under clause 4.4. Yangaro will provide you with written details of any amount charged. Any unused portion of the pre-authorisation will be released.

4.6. If the Damage Bond is insufficient to cover the claim, you agree to indemnify Yangaro for the shortfall and authorise Yangaro to charge the shortfall to your nominated card.

5. Your responsibility

5.1. You must read the terms and conditions of this Agreement thoroughly. You are responsible for ensuring these terms are communicated to and followed by your fellow guests. You will be liable for all costs associated with any breach, which may be significant where Yangaro loses income because the property is unusable until all damage is rectified.

5.2. You warrant that you have the power to enter into this Agreement and have obtained all necessary authorisations from your fellow guests to do so on their behalf. You also warrant that you are not insolvent and that this Agreement creates binding and valid legal obligations on you.

6. Cancellation

6.1. Yangaro reserves the right to cancel any stay if you fail to adhere to the terms and conditions of this Agreement, or if the premises become unusable due to circumstances outside Yangaro's reasonable control. Any refund of payments previously made to Yangaro will be made within 30 days of written confirmation.

6.2. If you cancel your booking, you must do so in writing. The following cancellation terms apply:

6.2.1. if you cancel 90 days or more before check-in, cancellation is free;

6.2.2. if you cancel between 8 and 89 days before check-in, Yangaro will transfer your Initial Fee Deposit to another date within 12 months of your original check-in date (subject to availability). Only one transfer of date is permitted per booking; or

6.2.3. if you cancel fewer than 8 days before check-in, you will forfeit your Initial Fee Deposit.

6.3. If your stay is disrupted by temporary government travel restrictions, Yangaro will assess the circumstances on a case-by-case basis to determine whether a reschedule, credit or refund will be offered. This clause applies in place of clause 11 for government travel restrictions.

7. Risk to property and possessions

7.1. While Yangaro will take care when looking after your items, Yangaro takes no responsibility for any loss of or damage to those items before, during or after your stay. Unless prior arrangements have been made, Yangaro reserves the right to discard any items left at the venue more than 7 days after the end of your stay.

7.2. Irrespective of whether Yangaro retains ownership of any goods supplied, all risk for the use of those goods passes to you when your stay commences and remains with you until your stay concludes.

7.3. Yangaro reserves the right to seek compensation or damages for any damage, destruction, loss or theft of goods resulting from the negligence of you or any of your guests.

8. Limitation of liability

8.1. You will indemnify, and keep indemnified, Yangaro, its staff, contractors and agents against all damages, actions, suits, claims, costs and demands which may be made or recovered against them by you (and/or your staff, guests, contractors or agents) or any third party in respect of any loss, injury (including death) or damage sustained while in or upon the venue, except to the extent that such loss, injury or damage is caused by the negligence or misconduct of Yangaro, its staff, contractors or agents.

8.2. You will indemnify, and keep indemnified, Yangaro, its staff, contractors and agents against all damages, actions, suits, claims, costs and demands which may be made or recovered against them by you (and/or your staff, guests, contractors or agents) or any third party in respect of any noise complaint arising during a function or while you occupy the accommodation.

8.3. To the extent permitted by law, including the Australian Consumer Law, Yangaro is not liable to you for any indirect or consequential loss or expense (including loss of profit) arising from a breach of this Agreement by Yangaro, and Yangaro's total liability to you will not exceed the Fee.

9. Privacy

9.1. You acknowledge and agree that Yangaro may make an application to any relevant credit reporting agency as deemed necessary when considering whether to accept a high-value booking.

9.2. For security reasons, CCTV monitoring and recording is active in some outdoor areas at Yangaro, in accordance with applicable laws.

10. General

10.1. A failure by Yangaro to enforce any provision of this Agreement will not be treated as a waiver of that provision, nor affect Yangaro's right to enforce it later. If any provision of this Agreement is invalid, void, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected.

10.2. You are not entitled to set off against, or deduct from, the Fee any sums owed or claimed to be owed to you by Yangaro, nor to withhold payment of any invoice because part of that invoice is in dispute.

10.3. Yangaro may license or subcontract all or any part of its rights and obligations without your consent.

10.4. The terms of this Agreement are final. Any amendment must be agreed in writing by both parties, each acting reasonably.

10.5. This Agreement is governed by the laws of Queensland, the state in which Yangaro has its principal place of business.

11. Force majeure

11.1. Yangaro will not be liable or deemed in breach of this Agreement for any failure or delay in performance, in whole or in part, due to circumstances beyond its reasonable control. These include, but are not limited to, acts of God, natural disasters, fire, flood, severe weather events, war, terrorism, government restrictions or regulations, pandemics, epidemics, industrial disputes, or failure of suppliers, utilities or transport networks.

11.2. If a Force Majeure event prevents Yangaro from fulfilling your booking as agreed, Yangaro will work with you to reschedule your stay to a future date, subject to availability. If rescheduling is not possible, a credit may be offered at the discretion of Yangaro management. Except as provided in clause 6.3, refunds will not be issued in these circumstances.

11.3. We strongly recommend that guests obtain comprehensive travel insurance to protect against unexpected changes to travel plans due to Force Majeure events.

12. External suppliers and catering

12.1. Yangaro maintains a curated list of approved and preferred suppliers to ensure a consistent, high-quality guest experience.

12.2. You must obtain Yangaro's prior written approval before engaging any external supplier, including but not limited to private chefs, catering providers, stylists or other service providers.

12.3. Catering and private chef services must align with Yangaro's Preferred Supplier Framework (available on request). Suppliers not on Yangaro's preferred supplier list may be required to enter into a formal agreement with Yangaro before providing services onsite.

12.4. Where you engage a supplier who is not on Yangaro's preferred supplier list, Yangaro reserves the right to:

12.4.1. decline entry to that supplier where they do not meet Yangaro's operational or service standards; and/or

12.4.2. apply additional fees, commissions or service charges for the use of that supplier, which Yangaro will advise you of before approving the supplier.

12.5. You are responsible for ensuring your approved suppliers comply with this Agreement, including clauses 3.2, 3.3 and 3.5. Any damage or excessive cleaning caused by your suppliers will be treated as caused by you under clause 4.

12.6. Before providing services onsite, each external supplier must hold current public liability insurance for an amount acceptable to Yangaro and provide Yangaro with a certificate of currency. Yangaro may decline entry to any supplier who does not provide this.

12.7. You must provide Yangaro with the name of each external supplier, and of each person attending onsite on their behalf, at least 24 hours before your stay. If a supplier is engaged during your stay, these details must be provided at least 24 hours before the supplier's arrival.

12.8. Yangaro accepts no responsibility for the performance, delivery or contractual obligations of externally engaged suppliers.